For existing customers, please use your CUSTOMER ACCOUNT NUMBER when ordering. 

Please order by the STOCK NUMBER listed in the price list.

Prices subject to change without notice.

Orders will be billed at the price in effect at the time of shipment. 

New Customers will be shipped merchandise C.O.D. or Credit Card ONLY. Visa and MasterCard Accepted.

Regular Terms:  Net 30 days with Credit Card on file. Return Check Fee:  $25.00. 

Service Charge 1-1/2% per month applied on past due balances.

All truck shipments are freight collect.  UPS/FEDEX charges will be added to the invoice.  If you receive gods damaged in shipping, you MUST place a claim immediately with the carrier.  Any damages or shortages must be reported within 3 days from date of receipt.  Customer must notify us within 10 days if a return is necessary.  At that time, a return authorization form will be issued.  This authorization form is valid for 14 business days.  If the return is not received by Arrow Hockey within 14 business days, a new return authorization form must be obtained.  Returns made after 14 business days or without a valid return authorization form will be refused.  Inside the returned goods enclose a copy of the return authorization form.  All goods returned for credit or exchange must be in original manufacturer's packaging.  If not, a $10.00 repackaging charge will be deducted from credit.

DISCONTINUED OR SPECIAL ORDER MERCHANDISE MAY NOT BE RETURNED FOR CREDIT OR EXCHANGE.  ABSOLUTELY NO EXCEPTIONS WILL BE ALLOWED.

Authorized returns are subject up to a 25% restocking charge.  Authorized exchanges are subject to a $10.00 exchange handling charge.  We retain the right to make final determination regarding goods returned because they are defective or because they appear not have given normal wear and service.  It is our policy to repair, replace, or credit at the manufacturer's discretion.  Before accepting goods for replacement from your customer, you must contact us for specific authorization if you intend to receive credit or replacement of goods from Arrow Hockey.

All SPECIAL ORDERS must be paid in advance by credit card or Company Check.  C.O.D. will not be allowed for any reason.  Back orders will be cancelled after 30 days, unless specified by customer.