At Arena Supplies we utilize the drop shipping service available from our manufacturers and suppliers of the quality products on our site, therefore, our Return Policies are designed based on the manufacturer's policies.

Cancellation Policy

  • Cancellation Window: Orders for standard products can be canceled within 24 hours of order placement.
  • Custom Orders: Custom or personalized items cannot be canceled and refunded fully.
  • Expedited Orders: Expedited orders cannot be canceled once confirmed.

Return Policy

  • Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Only regular priced items may be returned and refunded.

Non-Returnable Items:

  • Customized Products
  • Gift cards
  • Sale or Promotional items
    • Products bought at discounted sale price or during promotional period

Process for Cancellations

  1. Submit a Request: Contact customer service with the order number and cancellation reason.
  2. Review: Requests are reviewed within 1–2 business days.
  3. Approval and Refund: Approved refunds are processed within 5–10 business days.
  1. Exclusions:
  • Non-cancelable items include clearance or final-sale products.
  • Special terms apply to items purchased during promotions or with discounts.

Shipping returns

  • To return your product, you should mail your product to:

Arena Supplies

13816 Magnolia Ave.

Chino, CA 91710

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Fees and Charges

  • Standard Products: Full refunds (minus transaction fees) are available for cancellations done within 24 hours of the order.
  • Custom Items: A cancellation fee of 30–50% applies.
  • Restocking Fee: Canceled shipped orders are subject to a 10–20% restocking fee.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at service@arenasupplies.com

Need help?

  • Contact us at service@arenasupplies.com for questions related to refunds and returns.